Privacy Policy

This Privacy Policy describes how K9items (the "Site") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Collection and Use of Personal Information

Information You Provide

When you make a purchase or attempt to purchase through the Site, we collect the personal information you provide, including your:

• Name
• Billing and Shipping Address
• Email Address
• Payment information (handled securely by our payment processor, as detailed below)

We use this information to fulfill any orders placed through the Site (process your payment information, arrange shipping, and provide invoices/order confirmations).

Automatically Collected Information

When you browse our Site, we automatically receive your computer’s Internet Protocol (IP) address. This data, along with information about your web browser and operating system, helps us understand how our customers use and navigate the Site.

Marketing Communications (With Consent)

With your permission, we may send you emails about our store, new products, and other updates.

2. Consent

Obtaining Your Consent

• Implied Consent: When you provide us with personal information to complete a transaction (such as verifying your credit card, placing an order, or arranging delivery), we assume you consent to our collecting and using it for that specific purpose only.
• Express Consent: If we ask for your personal information for a secondary purpose, such as marketing, we will either ask for your expressed consent or give you the opportunity to decline.

Withdrawing Your Consent

If you initially opt in and later change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, at any time, by using our contact us page.

3. Disclosure of Information

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

4. Hosting and Payment Processing (Warhead)

Hosting

Our store is hosted on Warhead Inc. They provide us with the online website platform that allows us to sell our products and services to you. Your data is stored through Warhead’s data storage, databases, and the general Warhead application. They store your data on a secure server behind a firewall.

Payment Security

If you choose a direct payment gateway to complete your purchase, then Warhead stores your credit card data.

• It is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).
• Your purchase transaction data is stored only long enough to complete your purchase. After that is complete, your purchase transaction information is deleted.
• All direct payment gateways adhere to the PCI-DSS standards, managed by the PCI Security Standards Council, a joint effort of brands like Visa, MasterCard, American Express, and Discover.
• PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

5. Third-Party Services and Links

Third-Party Providers

In general, the third-party providers we use will collect, use, and disclose your information only to the extent necessary to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide them for your purchase-related transactions.

We recommend that you read their privacy policies to understand how your personal information will be handled by these providers.

Jurisdictional Transfer

Certain providers may be located in or have facilities in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Example: If you are located in Canada and your transaction is processed by a payment gateway in the United States, your personal information used to complete that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

6. Security and Cookies

Data Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

• If you provide us with your credit card information, it is encrypted using Secure Sockets Layer (SSL) and stored with AES-256 encryption.
• Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-standard controls.

Cookies

"Cookies" are data files that are sometimes downloaded to your personal computer when you visit our website, which allow our server to identify your browser whenever you interact with the site. We use cookies to recognize repeat visits to the site and to collect information about users' interactions. These cookies contain identification information that enables us to streamline many site features, including the shopping and ordering experiences. You may set your browser to reject cookies, but you may still be required to enter your login information each time you access the website, and you may not be able to use certain website features.

7. Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

8. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently.

• Changes and clarifications will take effect immediately upon their posting on the website.
• If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
• If our site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, you can fill out the form on our contact us page.